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Widget to add FAQ items inline to own website
Dedicated help center
So that users can browse and search for help content and resources, within a dedicated environment / sub-site - rather than only being able to find content via the help widget. To include: Recent / previous announcements Featured videos Popu
Detect when chat is open
Sometimes a chat window can be opened without explicit user interaction (such as if a new inbound chat message comes in, or a rule has been setup on the provider to reveal a message when the page loads). In these cases, HelpShelf should detect this
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