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To help make it as easy as possible to drop the HelpShelf widget into your Wordpress site.
BotStar Chatbot Integration
Integration with BotStar's chatbot services (https://botstar.com/)
for integrating video and other media hosted on publitio platform
As BetterDocs was also an Appsumo deal for a Wordpress plugin knowledge base, many of us are needing this content integration with HelpShelf as soon as possible. See BetterDocs site: https://betterdocs.co/ See old deal page: https://appsumo.com/b
Email integration updates
Show the logged in users email address so they know they don't need to enter it again - Show a confirmation message so users know that it was sent
To sync webinars to your HelpShelf widget
Would be great if you can pull in and search the content from a community site like Tribe.so as part of the HelpShelf search query returns.
Dedicated help center
So that users can browse and search for help content and resources, within a dedicated environment / sub-site - rather than only being able to find content via the help widget. To include: - Recent / previous announcements - Featured videos - Popu
Ability to integrate with the Birdseed website widget the same way you do with other chatbots/chat widgets. Allow a user to click to access within Helpshelf and open Birdseed and close Helpshelf. And resume showing HelpShelf after closing Birdseed.
Auto open chat on specific pages
Such as pricing page - where you might want Helpshelf to get out of the way and for the original chat widget to appear straight away
Paldesk can be used for a Contact integration or a Product/Knowledge Base integration as they provide both, similar to LiveAgent. I prefer Paldesk's back-end as it's much easier to navigate and their Knowledge Base looks better as well. It was a pre
Customerly content integration
To sync content (articles) created on Customerly
More granular control of language
Although you can already choose from a range of languages (to have your widget displayed in), in some cases you might want to simply override the defaults and use your own language or version of a language. In this update, we'll be providing the fa
Hide widget based on HTTP referrer
An additional rule will be added to the Page Rules area so that you can tell HelpShelf to hide if the visitor arrived on that page from a specific HTTP referrer.
Ability to use multiple languages
I.e if your site operates under multiple languages you will want the widget to reflect that language. It’s possible we may be able to expose an optional parameter when initialising the widget to define the language.
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